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Analysys Mason Market Research Reports

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Engagement with CSPs' digital channels in 2020: Middle East and Africa
By Analysys Mason
"There is much for CSPs in MEA to do in order to provide consumers with an experience that is comparable to what they receive from digital natives." Communications service providers (CSPs) are considerably behind digital n...
Apr 2021 $ 1499
Communications service providers need a 5G digital operations platform to prepare for the 5G era
By Analysys Mason
"The introduction of digital infrastructures and the need to accelerate service innovation and deliver superior digital experiences is placing unprecedented pressure on operations." Communications service providers (CSPs) ...
Apr 2021 $ 499
5G assurance solutions will require integrations with CNCF observability tools and frameworks
By Analysys Mason
"Cloud-native telecoms networks are still nascent, and it remains to be seen how CSPs and vendors will reconcile observability tools with their solutions and assurance platforms, respectively." Cloud-native architecture is...
Apr 2021 $ 499
Qvantel: digital BSS
By Analysys Mason
Qvantel provides digital BSS solutions to the telecoms industry, with a specific focus on supporting communciations service provider (CSP) digital transformation. It has strong traction in emerging markets and has business operations in 23 countri...
Apr 2021 $ 499
Engagement with CSPs' digital channels in 2020: Europe
By Analysys Mason
"European CSPs have made large improvements to their digital experience, but there is much more to be done, both in terms of adding new capabilities and improving existing ones." Communications service providers (CSPs) are...
Apr 2021 $ 1499
Engagement with CSPs' digital channels in 2020: Americas
By Analysys Mason
"All CSPs in the Americas have improved the fundamental capabilities of their mobile apps, websites and automated attendants, but there is still work to do." Communications service providers (CSPs) are considerably behind ...
Apr 2021 $ 1499
Comviva Technologies: digital BSS
By Analysys Mason
Comviva Technologies (formerly known as Mahindra Comviva) is a subsidiary of Tech Mahindra and offers value-added services to telecoms companies, mostly in emerging markets. Comviva is expanding its footprint to financial services and other non-te...
Apr 2021 $ 499
Virtual assistants: a game-changer for CSP customer engagement
By Analysys Mason
"The widespread adoption of virtual assistants can help CSPs to improve engagement and competitiveness, while reducing costs." Changing customer habits and the growing ubiquity of Alexa and Google Assistant has led to an i...
Apr 2021 $ 1499
TCS HOBS: digital experience and monetisation
By Analysys Mason
TCS HOBS was conceptualised and launched in 2009 to cater to the telecoms industry by delivering end-to-end business and network solutions for the communications segment. TCS HOBS delivers as-a-service subscription models for the enterprise segmen...
Mar 2021 $ 999
Huawei's VoLTE Pro solution is designed to help MNOs to deliver enhanced voice services in the 5G era
By Analysys Mason
"MNOs must deploy VoLTE services so they can plan to shut down legacy networks and migrate to 5G SA networks, but less than 30% of MNOs worldwide have done so." The Mobile World Congress (MWC) is usually held in Barcelona ...
Mar 2021 $ 499
Software-defined networking provides the basis for 5G network slicing in the transport domain
By Analysys Mason
"The SDTN controller can be used to automatically instantiate tens or hundreds of slice instances using a limited set of slice types." 5G network slicing empowers communications service providers (CSPs) to offer a new suit...
Mar 2021 $ 499
Etiya: digital BSS
By Analysys Mason
Etiya is an independent software player that provides communications service providers (CSPs) with digital BSS solutions for the customer engagement and monetisation segments. This company profile provides: ...
Mar 2021 $ 499
LivePerson: Conversational Cloud platform
By Analysys Mason
LivePerson is a global technology firm that offers conversational AI-powered chatbots and messaging tools to multiple industry verticals. This company profile provides: key data about LivePerson’s BSS ...
Mar 2021 $ 499
Flytxt: customer engagement
By Analysys Mason
Flytxt is an independent supplier of customer data analytics and intelligent marketing automation software for customer value management in the telecoms sector. Its flagship product is NEON-dX, which is offered as a public or private cloud service...
Mar 2021 $ 499
eGain: customer engagement
By Analysys Mason
eGain provides digital customer engagement solutions that are deployed on the cloud. It is headquartered in the USA and also has operations in India and the UK. eGain serves multiple industry verticals, including the telecoms sector. ...
Mar 2021 $ 499
The TM Forum NaaS framework decouples the network and OSS to enable a two-pronged digital transformation
By Analysys Mason
"The NaaS framework enables CSPs to overcome the challenges of their legacy integration architecture by decoupling the network and OSS/BSS." The network-as-a-service (NaaS) framework proposed by TM Forum is designed to hel...
Mar 2021 $ 499
SaaS models in telecoms monetisation functions: a unique adoption trajectory
By Analysys Mason
"CSPs and vendors have been slow in adopting SaaS models for monetisation platforms due to uncertainty and risk." Software-as-a-service (SaaS) is considered to be the delivery model of the future and has been widely adopte...
Mar 2021 $ 1499
Nuance Communications: customer engagement
By Analysys Mason
Nuance Communications provides conversational artificial intelligence (AI) solutions to multiple industry verticals, including telecoms, healthcare, utilities, education, financial services, government and retail. This company prof...
Mar 2021 $ 499
Whale Cloud Technology: digital BSS
By Analysys Mason
Whale Cloud Technology specialises in telecoms software development and delivery, cloud computing, big data analytics, AI-enabled service operations, IoT, smart-city solutions and professional services. It was founded in 2003 and serves various cu...
Mar 2021 $ 499
Dynamic spectrum sharing will boost operators' 5G network deployments
By Analysys Mason
"Dynamic spectrum sharing technology will enable mobile network operators to launch 5G using existing spectrum bands and gain a first-mover advantage." Access to the 3.5GHz band is considered to be necessary for mobile net...
Mar 2021 $ 1499
Massive MIMO antennas will deliver good performance, but high prices may hinder 5G roll-outs
By Analysys Mason
"The lack of ability to mix and match RAN components from different vendors limits competition, which will result in high 5G deployment costs and a lower quality of experience." Mobile World Congress (MWC) Barcelona has be...
Mar 2021 $ 499
Nokia: monetisation platforms
By Analysys Mason
Nokia is a global technology firm that provides network equipment, software, services and licensing solutions to CSPs and enterprises in the private and public sector...
Mar 2021 $ 499
Boost.ai: conversational AI platform
By Analysys Mason
Boost.ai has over 200 clients in 12 countries. It offers pre-built packages to multiple industry verticals, and also works as part of the ecosystem with multiple cust...
Mar 2021 $ 499
Avaya: conversational AI platform
By Analysys Mason
Avaya provides open, converged, digital communications solutions that are designed to enhance and simplify business communication and collaboration. The company is he...
Mar 2021 $ 499
LotusFlare: digital BSS
By Analysys Mason
LotusFlare is a provider of cloud-based digital experiences with operations in Asia, Canada, Europe, Latin America and the USA. The company serves multiple industry v...
Mar 2021 $ 499