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Analysys Mason Market Research Reports

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The Customer engagement: CSPs must invest in customer journey management
By Analysys Mason
"CSPs must invest in the customer journey and channel integration to personalise customer engagements." How a communications service provider (CSP) engages with its customers can significantly influence its ability to gene...
Oct 2017 $ 1499
The Next-generation BSS: the digital business platform of the future
By Analysys Mason
"CSPs and vendors need to embrace next-generation digital business platforms driven by the rise of software-driven models for engagement and monetisation." Communications service providers (CSPs) need to adapt their busine...
Oct 2017 $ 1499
The Mobile money in emerging Asia–Pacific: trends and forecasts 2017–2022
By Analysys Mason
"Operators' mobile money solutions must provide functionality that is comparable with the solutions of OTT players such as WeChat and device manufacturers such as Samsung." Mobile financial services (MFS) are strategically...
Oct 2017 $ 1499
The Qualcomm: next-generation wireless networks
By Analysys Mason
"Qualcomm has been a pioneer in 3G and 4G/LTE SoC chipsets, and is now the market leader in handset chipset business." Qualcomm is a leading provider of 3G, 4G chipsets for smartphone OEMs. It is also deeply involved in th...
Oct 2017 $ 999
The Incognito: service fulfilment
By Analysys Mason
"Incognito are a little known BSS/OSS vendor that is having consistent success." Incognito have a host of BSS/OSS solutions for the cable communications service provider (CSP) market and are globalising under the umbrella ...
Oct 2017 $ 999
The Software AG: Digital Business Platform solution
By Analysys Mason
"Cumulocity’s recognition within the telecoms community opens the way for Software AG to target mobile operators for IoT solutions." Software AG has acquired Cumulocity, a leading IoT platform provider. This profile ...
Sep 2017 $ 999
The NEC: next-generation wireless networks
By Analysys Mason
"NEC is striving to become a reliable vendor and increase its market share with the approach of 5G – it must secure operator relationships early on and follow-up with commercial products to be successful." NEC provid...
Sep 2017 $ 999
The Mobile money in Sub-Saharan Africa: trends and forecasts 2017–2022
By Analysys Mason
"Operators in Sub-Saharan Africa must develop their mobile money offerings into full banking services to remain competitive." Operators have struggled to replicate the success of Kenya’s M-Pesa in other parts of Sub-...
Sep 2017 $ 1499
The MulteFire: vendors have an opportunity to accelerate small-cell deployment in unlicensed spectrum
By Analysys Mason
"Vendors must look to small cells to make up for some of the revenue that they are losing because LTE deployments are coming to an end." Telecoms software vendors have seen their wireless infrastructure revenue flatten or ...
Sep 2017 $ 1499
The Blockchain in telecoms: revisiting use cases and challenges
By Analysys Mason
"Blockchain’s potential must be set against the practical realities of implementing production-ready telecoms systems in highly regulated verticals." Operators have launched new initiatives to capitalise on blockchai...
Sep 2017 $ 1499
The Enterprise survey 2017: Australia country report
By Analysys Mason
"Satisfaction with telecoms services in Australia is generally low, with large differences in Net Promoter Score between primary competitors." Increasing price competition and large differentials in Net Promoter Score (NPS...
Sep 2017 $ 1499
The Enterprise survey 2017: China country report
By Analysys Mason
"Enterprise customers' satisfaction with basic telecoms services is low in China and poses a significant risk to operators as competition increases." Enterprises in China are among the least satisfied with their telecoms s...
Aug 2017 $ 1499
The Enterprise survey 2017: USA country report
By Analysys Mason
"The USA is a highly competitive market in terms of both price and service quality, driven by the presence of strong challenger operators." Enterprises in the USA are generally satisfied with their telecoms services compar...
Aug 2017 $ 1499
The Digital Services Framework: identifying the best opportunities for emerging Asia–Pacific operators
By Analysys Mason
"The most viable digital service sectors for operators  in emerging Asia–Pacific are smart city, pay TV and fleet management." Operators in emerging Asia–Pacific are looking for new sources of revenue as g...
Aug 2017 $ 1499
The Digital eXperience Index analysis: CSPs must focus on omni-channel and personalisation
By Analysys Mason
"CSPs have made progress in their digital experience strategies, but must carry out further work on delivering consistent, contextual and personalised customer engagements." Nearly all communications service providers (CSP...
Aug 2017 $ 1499
The Dedicated business units, well-chosen verticals and strong partnerships drive Asian telcos’ successful IoT strategy
By Analysys Mason
Telecoms operators are still unsure of the best approach to IoT, despite the potential benefits it could bring. This article highlights some examples of best practice among telecoms operators based on our recent research for the emerging Asia&ndas...
Aug 2017 $ 499
The Enterprise survey 2017: Western Europe region report
By Analysys Mason
"Satisfaction with traditional telecoms services is low in Western Europe – operators have an opportunity to differentiate themselves based on service quality." Enterprises in Western Europe are generally dissatisfie...
Aug 2017 $ 1499
The Enterprise survey 2017: Malaysia country report
By Analysys Mason
Enterprise customers' satisfaction with basic telecoms services is low in Malaysia and may be restricting operators’ opportunities in ICT services. Enterprise survey 2017: Malaysia country report Enterprises ...
Aug 2017 $ 1499
The Machine learning still needs data scientists to optimise results
By Analysys Mason
"Machine learning is not a 'one-size-fits-all' technology, but a growing library of technologies that need to be understood and deployed correctly to achieve meaningful results." Machine learning (ML) can help communicatio...
Jul 2017 $ 499
The SD-WAN pioneer MetTel uses VeloCloud to give businesses more choice and better performance
By Analysys Mason
"SD-WAN pioneer MetTel's innovative controlled-access alternatives to MPLS for hybrid WAN using VeloCloud have triggered growth in demand." North American SD-WAN pioneer MetTel was an early adopter of new technology to pro...
Jul 2017 $ 999
The SpiderCloud: next-generation wireless networks
By Analysys Mason
"SpiderCloud provides indoor connectivity solutions to a range of customers using 3G and LTE in licensed or shared spectrum." SpiderCloud (now acquired by Corning Inc.) is a small cell provider to enterprise environments e...
Jul 2017 $ 999
The Digital banking operator case studies: Orange, Telefónica and Telenor
By Analysys Mason
"Operators that are committed to being leaders in mobile financial services need to invest heavily in developing a defensible position against incumbent retail banks." Operators such as Orange, Telefónica and Teleno...
Jul 2017 $ 1499
The Multi-access edge computing: content moves to the edge of the network
By Analysys Mason
"One of the fundamental use cases for 5G is low-latency applications; stakeholders can use multi-access edge computing to deliver and monetise new services such as location-based services." Multi-access edge computing (MEC...
Jul 2017 $ 1499
The Enterprise survey 2017: enterprise interest in, and adoption of, IoT
By Analysys Mason
"There are more companies that do not know what IoT is than there are companies that have an operational solution." Analysys Mason interviewed over 1600 enterprises worldwide in February 2017 about their usage, providers a...
Jul 2017 $ 1499
The TM Forum Live 2017: artificial intelligence adds to the network analytics buzz for service fulfilment
By Analysys Mason
"Artificial intelligence in a network analytics setting and communications service providers' ongoing digital transformations were the key service fulfilment themes at TM Forum Live in May 2017." The annual TM Forum Live e...
Jul 2017 $ 499