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Analysys Mason Market Research Reports

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The A multi-dimensional QoE assurance approach to competitive differentiation and customer retention
By Analysys Mason
"A multi-dimensional quality of experience approach to monitoring and assuring service quality can help communications service providers to create differentiation, retain customers and sustain revenue growth." Mobile commu...
Feb 2017 $ 1499
The Carrier Wi-Fi: key service assurance considerations
By Analysys Mason
"Carrier Wi-Fi strategies should include fit-for-purpose service assurance solutions to ensure superior service quality and to support key customer touchpoints and VoWiFi." Communications service providers (CSPs) should fo...
Feb 2017 $ 1499
The Nokia Networks: analytics software systems
By Analysys Mason
"Nokia AVA powers diverse business use cases and therefore offers new growth opportunities to telecoms operators."This profile provides an outline of Nokia AVA and the technologies that power it, and highlights the spe...
Feb 2017 $ 999
The Vlocity: customer care
By Analysys Mason
"Vlocity is positioning itself as a strategic partner to CSPs that are planning transformation projects to deliver a digital experience to their customers." Vlocity is a software vendor that provides cloud-native, industry...
Feb 2017 $ 999
The Nokia Networks: next-generation wireless
By Analysys Mason
"Nokia Networks can provide end-to-end telecoms solutions to address CSPs' needs across fixed and wireless domains." Following its merger with Alcatel-Lucent, Nokia Networks is in a much healthier financial position to com...
Feb 2017 $ 999
The Digital experience: omni-channel strategy should focus on supporting customer lifecycle phases
By Analysys Mason
"A contextually consistent omni-channel approach across the entire customer lifecycle will enable CSPs to deliver on the promise of digital experience." Customer care is the most important enabler of digital engagement an...
Feb 2017 $ 1499
The Digital Economy Readiness Index: digital payments in Sub-Saharan Africa
By Analysys Mason
"Operators should not try to replicate M-Pesa's success in other countries, but rather look beyond person-to-person transfers and develop a more diverse suite of financial enablement services." Sub-Saharan Africa (SSA) is ...
Feb 2017 $ 1499
The Communications service providers should not wait for NFV/SDN to embrace virtualised service assurance
By Analysys Mason
"CSPs and vendors should support the evolution of virtualised service assurance towards cloud-native (independent of the development of NFV/SDN), and consider deploying solutions in today's physical networks and operational environments."...
Feb 2017 $ 499
The HPE's service-centric solutions are paving the way for telcos' next-generation digital infrastructure
By Analysys Mason
At its Analyst event held in the UK in November 2016, Hewlett Packard Enterprise (HPE) laid out its vision for next-generation digital infrastructure, underpinned by openness and end-to-end, service-centric provisioning. This vision constitut...
Feb 2017 $ 499
The Developing fixed–mobile convergence: the limits of bundling
By Analysys Mason
"Operators are considering developing their fixed–mobile convergence bundles beyond the four core services, but they should be careful not to give customers one service too many." Many operators (especially those in ...
Feb 2017 $ 1499
The Digital eXperience Index for revenue management: planning for effective monetisation
By Analysys Mason
"The Digital eXperience Index for revenue management will help communications service providers design operations that can effectively monetise emerging use cases, while ensuring appropriate control of access to their resources."...
Feb 2017 $ 1499
The Neustar: analytics software systems
By Analysys Mason
"Neustar's customer intelligence and analytics solution offers CSPs a viable proposition that can capture real-time intelligence to identify markets and prospects for expansion." This profile considers Neustar’s solu...
Feb 2017 $ 999
The Real-time policy management: mobile broadband and new technology will drive CSPs’ revenue growth
By Analysys Mason
"As CSPs continue to invest in network infrastructure to meet increasing consumer demand for mobile data, policy management systems are attracting from CSPs that are keen to ensure the effective monetisation of their services."...
Feb 2017 $ 1499
The evolving case for G.fast: forecast and analysis 2017–2022
By Analysys Mason
"It is now or never for G.fast – few operators will start committing to the technology after the end of 2018." G.fast roll-out is starting in earnest this year. However, some operators (such as Proximus) have recentl...
Feb 2017 $ 1499
The Network planning and optimisation: next-generation technologies drive a change in approach
By Analysys Mason
"There will be fundamental changes in networking over the next 2–3 years that will have a dramatic impact on network planning and optimisation systems." The introduction of software-defined networking (SDN) will add ...
Feb 2017 $ 1499
The App-specific bundles offer operators the promise of alternative pricing structures for mobile data
By Analysys Mason
"Operators are tailoring offers to cater to a diverse range of communication habits while encouraging customers to purchase upper-tier services." Operators across the world are packaging usage of OTT communication and soci...
Feb 2017 $ 499
The SDN is currently having little impact on CSPs’ service fulfilment systems, but this may change
By Analysys Mason
The "Some service fulfilment systems are currently additional tools that will be inherent in SDN." Much of the recent coverage of next-generation network technologies has focused on network function virtualisation (NFV), w...
Feb 2017 $ 499
The Telia Company 2016 results: a focus on core markets has led to improved profitability
By Analysys Mason
"Telia Company's investments in fibre have led to improved profitability, but further growth will require additional outlay." Telia Company’s withdrawal from its non-core markets led to improved profitability in 2016...
Jan 2017 $ 499
The NG-PONs will start to be more than just marketing tools in 2017
By Analysys Mason
"While 5G-readiness is likely to be an often-cited reason for PON upgrades, the scale of FTTP availability may stimulate the ecosystem of applications geared to ultrafast access." FTTP investment has started to shift towar...
Jan 2017 $ 499
The Monetising mobile data in the Gulf region: best practice in pricing and bundling
By Analysys Mason
"Operators in the Gulf region should consider tariffs with more differentiation and flexibility that will appeal to the prepaid segment." Telecoms operators in the Gulf Cooperation Council (GCC) have grown strongly over th...
Jan 2017 $
The Cloud-RAN vendor landscape: how vendors can support migration and increase value
By Analysys Mason
Vendors’ returns on cloud-RAN product investments have been disappointing, despite the opportunity cloud-RAN presents to mobile network operators. Different types of vendors are trying to capture the cloud-RAN opport...
Jan 2017 $ 1499
The Field asset management: CSPs need joined-up inventory solutions
By Analysys Mason
"OSS vendors in the inventory and GIS space are best placed to help CSPs to improve the efficiency of their field asset management solutions." The task of telecoms field asset management has long been complex and inefficie...
Jan 2017 $ 499
The SaaS-based customer care: CRM leads adoption of SaaS across all telecoms segments
By Analysys Mason
"SaaS delivery models for customer care systems will become increasingly popular over the next 5 years, and will account for 60% of new deals in 2020." Communications service providers' (CSPs') objective to deliver a digit...
Jan 2017 $ 1499
The YTL Communications transforms support systems to improve customer experience and cut costs
By Analysys Mason
"In order to compete in the competitive market of Malaysia, YTL Communications underwent a transformation programme that deployed an all-new BSS and OSS support system from Elitecore." YTL Communications is a leading provi...
Jan 2017 $ 999
The Digital transformation strategies: emerging and developed market telcos pursue different paths
By Analysys Mason
"CSPs broadly agree on the need for digitisation, but their approaches vary; CSPs in emerging markets favour large end-to-end transformation, while CSPs in developed market prefer the adjunct systems approach." Communicati...
Jan 2017 $ 1499