TABLE OF CONTENTS
OVERVIEW 1
Catalyst 1
Summary 1
INTRODUCTION 5
Reasons to purchase 5
Definitions 5
RETAIL BANKING TECHNOLOGY SPENDING 11
Overview 11
Technology spend by business functions 14
Technology spend by location 18
TECHNOLOGY SPENDING BY SOURCE 22
Spend by source, 2006–14 22
COMPARATIVE ANALYSIS: EUROPEAN AND ITALIAN RETAIL BANKING TECHNOLOGY SPENDING 26
Overall technology spend comparison, 2006–14 26
Major country/market comparison, 2008 28
APPENDIX 30
Forecasting methodology 30
Further reading 31
Disclaimer 31
LIST OF FIGURES
Figure 1: Retail banking industry, Italy, technology spending ($m), 2006–14 11
Figure 2: Retail banking industry, Italy, technology spending (growth %), 2006–14 13
Figure 3: Retail banking industry, Italy, technology spend by business function ($m), 2006–08 14
Figure 4: Retail banking industry, Italy, technology spend by business function ($m), 2009–14 16
Figure 5: Retail banking industry, Italy, technology spend by location ($m), 2006–08 18
Figure 6: Retail banking industry, Italy, technology spending by location ($m), 2009–14 20
Figure 7: Retail banking industry, Italy, technology spending by source ($m), 2006–08 22
Figure 8: Retail banking industry, Italy, technology spending by source ($m), 2009–14 24
Figure 9: Retail banking industry, Italy and Europe, technology spending comparison ($m), 2006–14 26
Figure 10: Retail banking industry, Europe, major markets/countries technology spending ($m), 2008 28
Figure 11: Retail banking industry technology spending, key stages in forecasting 30
LIST OF TABLES
Table 1: Retail banking business functions: definitions 6
Table 2: Retail banking technology sources: definitions 8
Table 3: Retail banking business locations: definitions 10
Table 4: Retail banking industry, Italy, technology spending ($m), 2006–14 12
Table 5: Retail banking industry, Italy, technology spend by business function ($m), 2006–08 15
Table 6: Retail banking industry, Italy, technology spend by business function ($m), 2009–14 17
Table 7: Retail banking industry, Italy, technology spend by location ($m), 2006–08 19
Table 8: Retail banking industry, Italy, technology spending by location ($m), 2009–14 21
Table 9: Retail banking industry, Italy, technology spending by source ($m), 2006–08 23
Table 10: Retail banking industry, Italy, technology spending by source ($m), 2009–14 25
Table 11: Retail banking industry, Italy and Europe, technology spending comparison ($m), 2006–08 27
Table 12: Retail banking industry, Italy and Europe, technology spending comparison ($m), 2009–14 27
Table 13: Retail banking industry, Europe, major markets/countries technology spending ($m and % share), 2008 29